Safeguarding Policy

Safeguarding at SERVE

Safeguarding is a core part of how SERVE carries out its operations and activities. We are committed to ensuring the safety and welfare of everyone we come into contact with through our work.

Our commitment

SERVE takes a zero-tolerance approach to safeguarding harms and is committed to preventing harm and responding robustly when safeguarding concerns are raised.

We are committed to a survivor-centred approach, ensuring that safeguarding upholds the rights and voice of survivors and victims at all times.

Safeguarding is everyone's responsibility. SERVE works to create safe environments and minimise risks for everyone we work with, including children and vulnerable adults.

Who does the policy apply to?

SERVE's Safeguarding Policy is binding across all SERVE workplaces and activities and applies to staff, volunteers, interns, directors and other SERVE representatives.

Consultants and suppliers are required to sign up to the policy through their agreements with SERVE, while partner organisations sign up to the policy as part of their Memorandum of Understanding with SERVE.

Raise a safeguarding concern

SERVE employees, volunteers and other representatives must report any suspicions or incidents of harm as soon as possible.

Concerns should be reported within 24 hours.

Safeguarding concerns can be reported to:

  • Your Line Manager
  • The Safeguarding Officer
  • The SERVE Board of Directors

Volunteers can also inform their Volunteer Programme Lead, who will inform the Safeguarding Officer.

Immediate risk: If you are concerned that a child or adult is at immediate risk of harm, contact the relevant civil authorities without delay.

Read the full Safeguarding Policy

Read SERVE's full policy for detailed information on safeguarding responsibilities, prevention, reporting and response procedures.

Download Safeguarding Policy

SERVE Safeguarding Policy | Approved July 2026

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